Privacy policy
THE FOLLOWING DOCUMENT SETS OUT HOW CHILDHOPE COLLECT AND USE YOUR PERSONAL INFORMATION
ChildHope UK ("We") are committed to protecting and respecting your privacy.
This policy (together with our terms and conditions of use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following information carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998, the data controller is ChildHope UK of Development House, 56-64 Leonard Street, London, EC2A 4LT.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Information that you provide by filling in forms on our website ‘www.childhope.org.uk’ (our website). This includes information provided at the time of registering to use our website, donating through our website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our website.
Financial information provided when you make donations through our website, operated through the Charities Aid Foundation (CAF) secure system.
We may also receive personal information from third parties such as ‘justgiving.com’ or ‘Bmycharity.com’. We recommend that you read the terms and conditions and privacy policy of these organisations if you have concerns about your personal data. ChildHope cannot be responsible for information provided through third party services.
Details collected when you contact us, such as through an email address provided on the website; we may keep a record of that correspondence.
Details of your visits to our website including, but not limited to, traffic data, location data, communication data, and the resources that you access on our website, hosted by Silkmoth.
STORAGE OF INFORMATION
All information you provide to us is stored on our secure servers. We use the Charities Aid Foundation (CAF) secure system to ensure the safety of online transactions for those wishing to make donations. We recommend that you read the terms and conditions and privacy policy of CAF if you have concerns about your personal data, and ChildHope cannot be responsible for information provided through this third party service.
Our website is hosted by Silkmoth (http://www.silkmoth.com/), and we recommend that you read the terms and conditions and privacy policy of Silkmoth.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
IP addresses and cookies
Our website is hosted by Silkmoth. ChildHope or Silkmoth may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, ChildHope or Silkmoth may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help ChildHope or Silkmoth to improve our website and to deliver a better and more personalised service. They enable ChildHope or Silkmoth: to estimate audience size and usage pattern.
To store information about your preferences, and so allow us to customise our website according to your individual interests, and to recognise you when you return to our website.
To speed up your searches.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.
The following cookies are used by our website:
| Cookie Type | Cookie Name | Purpose | More information |
| Essential Site Cookie | ASP.NET_SessionID | This cookie is essential for the site to operate. It is used to track information about the decisions you make during your visit. | Click here |
| Content Management System Cookie |
PAGEATTEMPTS PAGETIME |
These cookies are set by our content management system. They are used as part of a mechanism to prevent the site from being abused by spambots. | Click here |
| Google Analytics |
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. | Click here |
Uses made of the information
We use information held about you in the following ways:
To process donations made through the website. This is done through the Charities Aid Foundation (CAF) secure system and not ChildHope itself.
To answer queries and questions received from you when you contact us, and provide you with requested information.
To ensure that content from our website is presented in the most effective manner for you and for your computer.
To provide you with information about ChildHope and it’s affiliate organisations that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use.
Your rights
You have the right to ask us not to process your personal data to notify you of other organisations and causes that you may be interested in. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting us at ChildHope UK, Development House, 56-64 Leonard Street, London, EC2A 4LT.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Data Protection Act gives you the right to access information held about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to ChildHope UK, Development House, 56-64 Leonard Street, London, EC2A 4LT. Alternatively, you can contact us at info@childhope.org.uk.
